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Frequently Asked Questions
Please read our FAQ before sending us a message.
You can browse through product categories on the top menu bar. Once you have found what you want, click ‘Add to Cart’. When you’re done shopping, click ‘Proceed to Checkout’ and follow the on screen instructions to fill in your billing and shipping information, complete payment and your purchases will be on its way to your doorstep!
- Credit Card/Pay Pal – We are able to accept credit card payment through PayPal’s secure gateway – a convenient and absolutely safe way of payment. Choose “PayPal” for payment option during checkout. You will be taken to PayPal’s secure site for transaction
- Online Bank/ATM transfer – Make payment to our Maybank Bank. After transfer has been made, please fill in the Online Bank/ATM Transfer Form so that we can verify payment and process your order.
Bank Name : Maybank
Account Name : Violet Tree Studio
Account Number : 564173504366
Yes, you will receive an email confirming your order upon successful payment.
Yes, we will send out an invoice for your order.
We provide FREE DELIVERY service to West and East Malaysia for purchases amount of RM100.00 and above in a single receipt.
A flat rate of RM8 is imposed for orders below RM100 for West Malaysia and RM10 for East Malaysia.
For International Orders, please email us at email@example.com to get the actual shipping rate. Also, please follow us on our Facebook Page as we will sometimes have Free Shipping promotions. Hurry and join us and don’t miss out again!
Currently, we send all orders out via PosLaju.
It would take 2-3 days to send to anywhere in West Malaysia. For orders in East Malaysia, expect a 4-5 days period.
Upon confirmation and successful transaction of payment, we will E-mail you an Order Confirmation and Delivery Order, which includes your Tracking Number. Normally, your order will be delivered to you within 2-3 days from date of full payment received. Any delays in shipment or unavailability of purchased items, will be notified via E-mail.
- Cancellation of Orders
- All orders which have been processed and delivered cannot be cancelled or altered.
- Return and Exchange PolicyWe regret that Returns and Refunds cannot be accommodated. However, we will gladly accept any request to exchange that is made within 7 days from the date of receiving your items, which is subject to confirmation with us either by email or telephone. The following guidelines apply:
- Exchanges cannot be accepted on worn, soiled, stained or washed merchandise.
- The item must be returned in its original packaging, unused, not damaged and in re-saleable condition together with any associated accessories and documentation.
- Discounted / special priced items are final sales and will not be eligible for exchanges
- All exchange items will have to be sent to us at Customer’s own cost and risk. Customers will have to bear the delivery charges incurred when returning the goods.
- We recommend items for exchange are sent to us via recorded delivery service to provide you with proof of posting. We cannot be held responsible for loss or items damaged on the way back for an exchange. Please pack your returned items properly to ensure that the items do not get damaged in transit and please insure them if possible. We reserve the right not to accept the return.
- Delivery fee for the replacement items is to be borne by the customers.
- For replacement items of lower value, the excess amount will be converted into a coupon credited into customers’ accounts, which can be used by the customers for their future purchases with us. For replacement items of higher value, customers will make payments for the differences of goods before we deliver the goods.
- Damaged ItemsOur store procedures is to check items before deliver to customer to ensure everything is in order and in good condition. However, if you find that item delivered to you is damaged, broken or defective, kindly contact us at firstname.lastname@example.org within 3 days of receiving the product. We will gladly replace it at no charge if it was in our error.
Ordering is simple and easy. You can order on our website www.gopako.com anytime – 24 hours a day, 7 days a week! If you need any help or have any questions, please email us at email@example.com
Unfortunately no. However once you have created an account with us, it will be easier for you to shop with us next time. Just use your login (your email address) and password next time you shop with us. All your personal and address information will be automatically retrieved from your account.
- Login to your account
- Click on “My Account”. Select “Edit Account”
- Here you can change your first name, last name, email and password.
- Login to your account
- Click on “My Account”
- Edit your Billing and Shipping address
- Click Login.
- Select “Lost your password?”
- You will be directed to a page to enter your Username or Email address. Please key in the exact email address when you sign up at Gopako.
- Click Reset Password
- An email containing a link to create a new password will be sent to you.
It could be a memory problem at Internet Explorer. Please do the following:
- Go to Tools->Internet Options->Delete Cookies
- Press YES
- Close your Internet Explorer and reopen it, the problem should be resolved.
Alternatively, please use Google Chrome or Mozzila Firefox browsers. If the problem still persists, kindly contact us at firstname.lastname@example.org for technical assistance.
You must be a member of Gopako to be able to use the coupons. You can enter the Coupon Code at either in the Shopping Cart page or by applying the coupon in the Check Out page situated above the Billing Address title.
Send us an emailEmail us at hello.gopako(at)gmail.com